Culture and Values

Integrity is what our Company was founded on and remains the basis of how we do business. Mullen Group strives to build mutually respectful and trustworthy relationships with our employees and our customers.
Our success in building these relationships is a result of our commitment to one of our guiding principles: “If we say it – we do it”.

Mullen Group expects the companies we invest in to be industry leaders. This is accomplished by challenging our people to enhance their leadership skills and overall abilities through continuous training.

At Mullen Group, we understand that companies do not provide superior customer service, PEOPLE DO.
We believe that people prosper within an organization when they have the competitive tools and a supportive environment in which to work. People within the Mullen Group are empowered and supported to make decisions. They are given responsibility and challenged to be accountable for the results of their actions.
Our growing organization is well-suited to those individuals who not only want to excel at what they do, but want the opportunity and the challenge to try new and exciting ventures, allowing them to move ahead.

Providing customers with high quality customer service is the key to any successful organization. Mullen Group strives to achieve a superior level of customer service by focusing on the goal of attaining “Excellence in everything we do”. Mullen Group subscribes to the principles of Total Quality Management. This program encourages each employee to strive for quality in every aspect of our business.

Mullen Group has designed its own program, branded “On the Road to Quality”. This nationally recognized, award-winning program is designed to help us provide the highest levels of customer service and maintain a high-quality work environment for our people.

In addition to providing specific job-related and safety training, we encourage ALL of our people to continue their education, training and skills upgrading. Our overall training-related goal is to have every individual in the organization receive a minimum of 20 hours of education and skills upgrading each year.
For this reason we have partnered with SAIT to provide a 160-hour Business Management Certificate Program to all interested employees.

Mullen Group believes that to be a Best in Class organization and an Employer of Choice we must invest in our people. In addition to education, training and comprehensive safety programs, we offer the following initiatives:

• Employee and Family Assistance Program;
• Roland and Leona Mullen Scholarship;
• Benefit plans;
• Opportunity for advancement – we promote from within the Mullen Group;
• Transfer opportunities within the Mullen Group;
• Incentive programs – because the Mullen Group shares its success and because they help us provide a high-quality work environment for our people; and
• Competitive wage packages.

As quality guru Dr. W. Edwards Deming once said:
“It is the right of all people to have joy in their work.”

We take that statement very seriously.